Orders & Shipping

How long will it take to receive my order?

We ship orders within 24 hours. Your order will be delivered within 2-7 days across India.

Do you offer free shipping?

We offer free shipping on all orders.

How can I track my order?

You’ll get a tracking link on whatsapp once your order is shipped, allowing you to track it easily.

Returns & Exchanges

Can I exchange my order if the size doesn’t fit?

Yes, you can exchange it for a different size once per order.

What if my product is damaged or defective?

If you receive a damaged or defective product, you can request an exchange.

What if I receive the wrong item?

If you receive the wrong size, color or item, you can request an exchange.

When can I request a return instead of an exchange?

Returns are accepted only if the product is in your preferred size/color is out of stock.

Are sale items eligible for return or exchange?

Sale items are not eligible for returns or exchanges.

What is the return/exchange window?

All return and exchange requests must be made within 7 days of delivery.

How do I initiate a return/exchange?

We’re sorry for the inconvenience! Please email us at support@basico.in with your order details and our team will assist you.

Payments & Support

What payment methods do you accept?

We accept UPI, Debit/Credit Cards, Net Banking, Wallets (Paytm, PhonePe, Gpay, etc), and COD.

Do you offer Cash on Delivery (COD)?

Yes, we offer COD for select pin codes with an additional ₹80 convenience fee. If you choose Partial COD, this convenience fee is waived off.

What is Partial COD?

Partial COD means you pay a small advance amount online while placing your order and the remaining balance is paid in cash at delivery.

How can I contact customer support?

You can reach us at support@basico.in for any queries related to your order, payment or returns. Our team will get back to you as quickly as possible.